How can we help?
Have a question about checking a car or about an order? Write to us — we reply quickly during working hours.
Hours
Mon–Fri, 09:00–18:00
Weekends & holidays: we reply on the next working day.
Response time
Usually within a few hours
Reports are generated automatically, instantly after payment.
Send us a message
Fill in the form and we'll get back to you by email.
Maybe your answer is here
The most common questions before you write to us.
How long until I get the report?
It's generated automatically within a few seconds after payment. You see it instantly in your account and also receive it by email.
What does the report include?
Real mileage, damage and accidents, theft check, leasing and liens, ownership history, photos, factory equipment and technical data — plus an estimate for inspection and insurance.
Can I get a company invoice?
Yes. At checkout you enter your company details (VAT ID) and automatically receive a proforma invoice for the company.
How long is the report valid?
30 days. You can re-check the same VIN anytime within this period, at no extra cost.
Are my data and payment safe?
Yes. Payment is SSL-encrypted and processed by Stripe — we never see your card details. We process data in line with GDPR.